1. UK Standard Delivery
Our delivery policy is to try to deliver the customers orders as soon as it is possible to do so and in the most convenient manner possible. That means we endeavour to contact the customer to discuss delivery prior to the goods arriving and do not send the goods out without first talking to the customer.
We aim to call and arrange a convenient day for delivery within a week of the products arriving into our warehouses. All large items will be delivered via a pallet service to the curb side of the property. If you require any further assistance with the delivery please discuss this when we call to arrange booking, further charges may apply and we will endeavour to assist our customers wherever possible.
We do not offer a timed service, however deliveries will be done on a PM basis between the hours of 12.00 and 18.00 Monday - Friday. Smaller items may possibly be delivered by another carrier on a day agreed with the customer between the hours of 9.00-17.00 Monday through Friday.
Products may be sent out from multiple locations and therefore may arrive separately, but you will not incur additional delivery charges as a result and will be informed before they are sent out.
Where a delivery date has been agreed with the customer and the customer is not present to receive the delivery we reserve the right to charge the customer a minimum handling charge to cover part of the cost of the failed delivery. It is important you advise us prior to despatch should you have any access restriction for 7.5 tonne trucks. If there is a failed delivery attempt, a failed delivery and re-delivery charge will be applicable.
You may return any delivered products you have purchased within 14 working days after the day of delivery for any reason (including if you simply change your mind) providing the goods are in their original packaging and returned in perfect condition a refund will be issued. To do so you must notify us in writing via email within 14 working days from the day of delivery. It is your responsibility to return the goods, if you are unable to do so we can arrange a collection; however as it is your responsibility to pay for the return of goods that have been correctly supplied. This charge will be taken when we call to arrange the collection.
If the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item.
Refunds will be issued within 30 workings days of the goods being returned.
3. Damaged or Incomplete Item delivery
Very occasionally, and despite the considerable experience of our despatch team and couriers, items can become damaged in transit. Please make sure you contact us within 48 hours of the delivery taking place to notify us of any damages or shortages. Damages correctly notified will be replaced free of charge. We reserve the right to request photographical evidence of any damages or faults. However if you choose to cancel the order at that point rather than accept a free replacement, you must return the goods to us at your expense. We can arrange a collection on your behalf; however a charge will be incurred for collection of the goods. All goods must be suitable packaged, preferable in there original packaging.
Our aim is to deliver all goods as soon as possible after completion of any transaction. If for whatever reason there is a delay in the delivery of the goods we will inform the customer as soon as possible. We will keep the customer informed at every opportunity so as to minimize any inconvenience caused.
Please contact us direct if you have any queries regarding deliveries.
4. Delivery charges
Spend over £50.00 and delivery on an Economy service is free of charge to a mainland UK address. If you live in a remote area you may incur a delivery charge. Remote areas would include the Channel Islands, Grampian, Highlands, Isle of Man, Isle of Wight, Northern Ireland, Scilly Isles & Scotland Offshore. If you are unsure if you live in a remote area or not, please contact our customer services team on 0333 1 210 218