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Zebrano Customer Service

Call our Customer Services Department

0333 1 210 218

Monday: 08:30 - 17:00
Tuesday: 08:30 - 17:00
Wednesday: 08:30 - 17:00
Thursday: 08:30 - 17:00
Friday: 08:30 - 17:00
Saturday: 08:30 - 17:00
Sunday: 09:00 - 17:00

Send us an Email

sales@rattanfurnitureuk.co.uk

If your enquiry is urgent, the best thing to do is call us.

If you'd prefer to write to us, we aim to respond to your enquiry within 24 hours of receiving your email.

If your email is regarding an order you've already placed, please include your order number and a contact number within your email.

Visit Us In Store

Essex Showroom

Unit 8 Capitol Industrial Estate
Wickford Business Park
Fulmar Way
Wickford, Essex.

SS11 8YW.

Enfield Showroom

Phoenix Rose Home & Gardens
Cattlegate Road
Crews Hill
Enfield, London.

EN2 9DP.

Ipswich Showroom

Bypass Nurseries Garden Centre
London Road
Capel St. Mary
Ipswich.

IP9 2JR.

Shipping & Delivery
All products display a live stock status that will indicate the availability and the estimated lead time in which you should receive your delivery. If an item is in stock it will be processed for delivery straight away, however, if an item is currently out of stock you may be contacted by one of our customer service managers to inform you of an estimated delivery date. 
There are a number of delivery options available including Next Day Delivery which can be selected at checkout if you're ordering before midday. Our Economy delivery is the most popular option and will be free on orders over £50 (To Mainland addresses only). This is a palletised delivery service run by our third-party couriers. You can expect to be contacted by our couriers to book you in for delivery. Due to insurance our couriers are unable to carry any goods onto your property and will deliver your items to the nearest hardstanding, this may be your driveway or the kerb outside of your house. Should you require assistance to help set up your furniture then we do offer a White Glove service to limited postcodes, please contact us to check this is available for your postcode before ordering. 
Returns & Replacements
If you need to return an item that you no longer require you have 14 calendar days to contact us and let us know your reasons for returning. Upon contacting us you will then have a further 14 days to ensure the item is returned to us. If this is an item you no longer want then it must be returned in a resalable condition for a refund to be issued.
If you wish to return an item but have exceeded the 14 day notice period then it is down to the discretion of the customer service manager to authorise this action and a handling charge may be deducted from your refund. 
All returns must have a hard copy of our returns form attached to the box as well as inside the box. This form can be downloaded from our website or you can contact our customer service manager who will issue you a returns form.  
If you wish to return your item due to damaged or faulty goods then you have 30 calendar days to contact us and inform us of any damage incurred. We recommend including your order number, address and name and we will also require media evidence of any damage noticed. We will then work to deliver replacement items where stock is available. If the stock is not available or you opt for a full refund we can arrange for collection of the item. 
Once we have received your returned goods we will need a further 5 days to inspect the goods for faults and damages. If the goods are in a resalable condition your refund will be processed immediately but please allow for 5 working days before this appears in your account. 
Payment, Pricing & Promotions
You can pay for your goods and delivery via your chosen method of a Card Payment or Paypal. We accept all card payments such as Visa Debit or Credit, Amex and Mastercard.  
If you still have any questions that you feel have not been answered on this page then please do not hesitate to contact us. We are open 7 days a week with our phone lines open from 8:30-5pm Mon-Sat and 10am-4pm on Sundays. You can email us 24/7 and a member of our Customer Service team will respond to you as soon as possible. Or you can contact us via Twitter and Facebook and a member of our Marketing team will offer you any information you need.