It s has been a crazy week with over two hundred deliveries of rattan garden furniture taking place in just four days. One more day to go and we hit the weekend and the Queens Jubilee celebrations. Zoe (my wife and co owner) is less than impressed with the lack of time off the pair of us are having as the rest of the country settles down to four days off on the bounce. We work most nights and will be in the office on Saturday, Monday and Tuesday! That said you got to make hay while the sun shines!
The sun is certainly shinning on the rattan furniture sales at the moment and we only wish there was more hours in the day to get everyone’s furniture out on time. Everyone wants their rattan furniture in time for the weekend and hence the crazy hours our couriers are putting in at the moment. There has been the odd mistake but nothing that has not been rectified as quickly and efficiently as possible.
That said there has been a lot of tension in the office this week with some very demanding requests from our customers that even we struggle to fulfill! One customer required his rattan cube set delivery to take place between 19.45 and 20.00 as he was unavailable at any other time. Sadly he was more than 250miles away from our couriers and it was a tad difficult to get this done within a 15 minute window! Judy (our office manager) did however manage to rectify the situation by arranging a Saturday delivery at no extra charge.
I say no extra charge as it will cost us twice as much! Delivery to our rattan garden furniture customers is FREE and therefore this customer did not pay a penny for his Saturday delivery. Needless to say what was a potential problem turned into a happy one and the customer has gone away a very happy camper.
We are certainly kept on our toes by the ever changing online market for rattan garden furniture and the ever increasing expectations for rapid delivery and instant gratification. We are changing with the times and so far meeting every challenge thrown our way. Next week we are doubling our fleet of delivery vans to meet expectations and we will therefore be able to double our potential deliveries for the rest of the summer. Give us a call if you need any special arrangements and we will do our best to accommodate them.